Customer Announcement

by | Mar 23, 2020 | Latest News

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Just a quick update for all our valued customers.

Bumblebee Plumbing & Heating is still operating. Albeit it not as normal. All our engineers are wearing gloves and masks for every job. We are checking with customers during book in if they have been in contact with anyone with COVID-19. It is important that our customers let us know so that we can reduce the risk of anyone coming it to contact if it can be avoided. So if you have or you are self-isolating yourself, please tell us.

We are still available to assist our customers, maintenance customers will still receive priority care. If you are self-isolating, we CAN still attend your property whilst taking extra precautions. We have been deemed as key workers at this time, we are on the front line ensuring that our customers stay safe and warm.

Our engineers are constantly self-testing to ensure they are not showing any symptoms to allow them to continue to work knowing they are doing everything they can to ensure they are not carrying this virus and by extension no passing it on to our customers. Again they are also wearing gloves and masks on every job, we are no accepting snacks or beverages, card payments at this time is preferred and we advise our customers to clean down any areas we have worked in once we have left with disinfectant. We will do our best to reduce our working area as much as possible and to clean as we go.

For none emergency (non-gas related appliances) we are also offering video call consultations using Facetime for iOS and WhatsApp for Android, you can find links below to download WhatsApp, this is available on iOS and Android if you prefer this over Facetime.

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We take our customers well-being very seriously, we hope that the steps we have taken will give you and your family peace of mind. We are all in this together, and by working together we can help reduce the risk to ourselves and our loved ones.

Warm Regards

Ross Coen

Director – Bumblebee Plumbing & Heating.

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