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Please click on the below links to download our Policy documents:
Complaints Policy
Privacy Policy
Treating Customers Fairly Policy
Vulnerable Customers Policy

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Bumblebee Plumbing & Heating (FRN 751901) is authorised and regulated by the Financial Conduct Authority. Bumblebee Plumbing and heating acts as a credit broker and not a lender and do not receive a fee for the introduction.

Access to credit is provided by a broker, Vendigo Finance UK LTD which represents a panel of lenders. Vendigo Finance UK LTD is incorporated in England & Wales (registration number 10904288), with its registered office at 21 Buckingham Gate, London, SW1E 6LB, United Kingdom. Vendigo Finance UK LTD is authorised and regulated by the Financial Conduct Authority ("FCA") under Financial Services Register number 796969. A 14 day cooling off period applies to all applications. If cancelled within 14 days, alternative payment of full outstanding balance must be made.

COMPLAINTS POLICY

The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.

To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

Business Complaint Procedure

On receipt of your complaint the business aims to respond within 5 days.

The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.

In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 0117 456 6031 who can explain if you are eligible to use their Alternative Dispute Resolution.

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Bumblebee Plumbing and Heating, Company number 09799981, registered in England and Wales. Registered office address 29 Bransdale Close, Great Sankey, Warrington, WA5 3FW