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Bleeding Rads and Topping Up Your System… It’s Childs Play!

Bleeding Rads and Topping Up Your System… It’s Childs Play!

by Ross Coen | 16 Apr 2020 | Maintenance Advice

During this time, we know that some of our customers might be struggling with issues that we might not be able to attend right now. Low boiler pressure? Air in radiators? You might not know how to resolve these issues, and it’s not something that might translate...
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Credit is subject to status and affordability. Terms & Conditions Apply. Bumblebee Plumbing and Heating Ltd FRN: 751901 Unit 11C Catherine Street, Warrington WA5 0LH trading as Bumblebee is a credit broker, not the lender and is authorised and regulated by the Financial Conduct Authority. Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. Authorised and Regulated by the Financial Conduct Authority.
COMPLAINTS POLICY

The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.

To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

Business Complaint Procedure

On receipt of your complaint the business aims to respond within 5 days.

The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.

In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 0117 456 6031 who can explain if you are eligible to use their Alternative Dispute Resolution.

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Bumblebee Plumbing and Heating, Company number 09799981, registered in England and Wales. Registered office address Unit 11C Catherine Street, Warrington WA5 0LH